To request an urgent appointment for today (Monday to Friday):

• phone us on 01463 811200 from 8am. Please phone us as early in the day as possible.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you, and you will be contacted by phone in the first instance.

To request a routine appointment:

• phone us on 01463 811200 (Munlochy) or 01463 731384 (North Kessock), Monday to Friday from 9am. Please do not phone between 8am and 9am for routine issues.

When you get in touch, we’ll ask what you need help with to allow us to choose the most suitable doctor, nurse or health professional to help you. Please note that if you would like to consult with a specific clinician then your wait for an appointment may be a little longer.

However you choose to contact us, we offer consultations:

• by phone
• face to face at the surgery

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• cancel your appointment using the button at the top of this page
• phone us on 01463 811200 (Munlochy) or 01463 731384 (North Kessock)

If you need medical help now, go to NHS 24 or Call 111.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 01463 811200 before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. We will only visit you at home if we think that your medical condition requires it, and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the clinician to schedule house calls.